DDW-2024-008004

Instructions for SWTR Failure to Filter Notice--Tier 2
Template on Reverse

Since surface water treatment technique violations are included in Tier 2, you must provide public notice to persons served as soon as practical but within 30 days after you learn of
the violation (R309-220-6(2)). You must issue a repeat notice every three months for as long as the violation persists.

Community systems must use one of the following methods (R309-220-6(3)):
Hand or direct delivery
Mail, as a separate notice or included with the bill

Non-community systems must use one of the following methods (R309-220-6(3)):

Posting in conspicuous locations
Hand delivery
Mail

In addition, both community and non-community systems must use another method reasonably calculated to reach others if they would not be reached by the first method (R309-220-6(3)).
Such methods could include newspapers, e-mail, or delivery to community organizations. If you mail, post, or hand deliver, print your notice on letterhead, if available.

The notice on the reverse is appropriate for hand delivery or mail. However, you may wish to modify it before using it for posting. If you do, you must still include all the required
elements and leave the health effects language in italics unchanged. This language is mandatory (R309-220-8(4)).

Corrective Action

In your notice, describe corrective actions you are taking. Listed below are some steps commonly taken by water systems with surface water treatment technique violations. Use one or
more of the following actions, if appropriate, or develop your own:

Our filtration system needs upgrades to meet the requirements.
We are installing filtration. We expect that the filtration system will be operational by [month, year].
We are monitoring for turbidity (cloudiness), disinfectant levels, and the presence of bacteria. We continue to meet the standards for these measurements.

Repeat Notices

For repeat notices, you should state how long the violation has been ongoing and remind consumers of when you sent out the previous notice. If you are making progress in installing filtration,
describe it. Alternatively, if funding or other issues are delaying installation, let consumers know.

After Issuing the Violation

Make sure to send the Division of Drinking Water (PO Box 144830, SLC, UT 84114-4830) a copy of each type of notice and a certification that you have met the public notice requirements
within ten days after you issued the notice (R309-105-16(3)).

IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER
[System] Does Not Meet Treatment Requirements

Our water system recently violated a drinking water standard. Although this situation does not require that you take immediate action, as our customers, you have a right to know what
happened, what you should do, and what we are doing to correct this situation.

On [date], the [the Division of Drinking Water] ordered us to filter the water in addition to disinfecting. We are required to install this filtration because we do not have an adequate
watershed control program in place. However, we have not yet installed a filtration system.

What should I do?

You do not need to boil your water. However, if you have specific health concerns, consult your doctor. A home filter will not necessarily solve the problem, because not all home filters
protect against parasites. Call NSF International at 1(800) NSF-8010 or the Water Quality Association at 1(800) 749-0234 for information on appropriate filters.

People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers.
General guidelines on ways to lessen the risk of infection by microbes are available from EPA=s Safe Drinking Water Hotline at 1 [phone].

What does this mean?

This is not a situation requiring that you take immediate action. If it had been you would have been notified immediately. We do not know of any cases of contamination. However, until
improvements are made, there is an increased chance that disease-causing organisms could contaminate the water supply.

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites which can cause symptoms such as nausea, cramps, diarrhea,
and associated headaches. These symptoms, however, are not caused only by organisms in drinking water. If you experience any of these symptoms and they persist, you may want to seek
medical advice.

What happened? What is being done?

Filtration is the best method for removing these organisms. [Describe corrective action.]

We anticipate resolving the problem within [estimated time frame]. Until filtration is installed, you will receive a notice similar to this every three months. For more information,
please contact [name of contact] at [phone number] or [mailing address].

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing
homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by [system]. Water System ID#: ___________. Date distributed: