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R309-300 Certification Rules For Water Supply Operators
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R309-300. Certification Rules for Water Supply Operators
R309-300-1. Objectives. .............................................................................................. 3
R309-300-2. Authority. ................................................................................................ 3
R309-300-3. Extent of Coverage - To Whom Rules Apply - Effective Date. ........... 3
R309-300-4. Definitions. ............................................................................................. 3
R309-300-5. General Policies. .................................................................................... 5
R309-300-6. Application for Examination. ................................................................ 7
R309-300-7. Examinations. ....................................................................................... ..7
R309-300-8. Certificates. ............................................................................................ 8
R309-300-9. Certificate Suspension and Revocation Procedures. ......................... 9
R309-300-10. Fees. ...................................................................................................... 9
R309-300-11. Facilities Classification System. ....................................................... 10
R309-300-12. Qualifications of Operators. .............................................................. 10
R309-300-13. Grandparent Certification. ................................................................. 10
R309-300-14. CEUs and Approved Training. .......................................................... 11
R309-300-15. Validation of Previously Issued Certificates. ................................... 12
R309-300-16. Operator Certification Commission. ................................................ 12
R309-300-17. Secretary to the Commission. .......................................................... 14
R309-300-18. Non-compliance with Certification Program. .................................. 14
R309-300-19. Drinking Water System Classification.............................................. 14
R309-300 Certification Rules For Water Supply Operators
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R309-300 Certification Rules For Water Supply Operators
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R309-300. Certification Rules for Water Supply Operators.
R309-300-1. Objectives.
These certification rules are established to promote use of trained, experienced, and efficient personnel in charge of public waterworks and to establish standards whereby
operating personnel can demonstrate competency to protect the public health through
proficient operation of waterworks facilities.
R309-300-2. Authority.
Utah's Operator Certification Program is authorized by Section 19-4-104. R309-300-3. Extent of Coverage - To Whom Rules Apply - Effective
Date.
These rules shall apply to all community and non-transient non-community drinking water
systems and all public drinking water systems that utilize treatment of the drinking water.
This shall include both water treatment and distribution systems.
R309-300-4. Definitions.
"Commission" see the definition of: Operator Certification Commission.
"Community Water System" means a public drinking water system which serves at least 15 service connections used by year-round residents or regularly serves at least 25 year-round
residents.
"Continuing Education Unit (CEU)" means ten contact hours of participation in, and
successful completion of, an organized and approved continuing education experience under
responsible sponsorship, capable direction, and qualified instruction. College credit in approved courses may be substituted for CEUs on an equivalency basis.
"Direct Employment" means that the operator is directly compensated by the drinking water
system to operate that drinking water system.
"Direct Responsible Charge" means active on-site charge and performance of operation
duties. A person in direct responsible charge is generally an operator of a water treatment plant or distribution system who independently makes decisions during normal operation
which can affect the sanitary quality, safety, and adequacy of water delivered to customers.
In cases where only one operator is employed by the system, this operator shall be considered
to be in direct responsible charge.
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"Director" means the Director of the Division of Drinking Water.
"Discipline" means type of certification (Distribution or Treatment).
"Distribution System" means the use of any spring or well source, distribution pipelines,
appurtenances, and facilities which carry water for potable use to consumers through a public water supply. Systems which chlorinate groundwater are in this discipline.
"Distribution System Manager" means the individual responsible for all operations of a
distribution system.
"Division of Drinking Water" means the Division within the Utah Department of
Environmental Quality which regulates public water supplies.
"Grade" means any one of the possible steps within a certification discipline of either water
distribution or water treatment. The water distribution discipline has five steps and the water
treatment discipline has four steps. Treatment Grade I and Distribution Small System
indicate knowledge and experience requirements for the smallest type of public water supply.
Grade IV indicates knowledge and experience levels appropriate for the largest, most complex type of public water supply.
"Grandparent Certificate" means the operator has not been issued an Operator Certificate
through the examination process and that a restricted certificate has been issued to the
operator which is limited to his current position and system. These certificates cannot be
used with any other system should the operator transfer.
"Non-Transient Non-Community Water System" means a public water system that is not a
community water system and that regularly serves at least 25 of the same persons for more
than six months per year. Examples are separate systems serving workers and schools.
"Operator" means a person who operates, repairs, maintains, and is directly employed by or
an appointed volunteer for a public drinking water system or a person who has passed the certification exam.
"Operator Certification Commission" means the Commission appointed by the Director as an
advisory Commission on certification.
"Public Drinking Water System" means any drinking water system, either publicly or
privately owned, that has at least 15 connections or serves at least 25 people for at least 60 days a year.
"Regional Operator" means a certified operator who is in direct responsible charge of more
than one public drinking water system.
"Restricted Certificate" means that the operator has qualified by passing an examination but is
in a restricted certification status due to lack of experience as an operator.
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"Secretary" means the Secretary to the Operator Certification Commission. This is an
individual appointed by the Director to conduct the business of the Commission.
Training Coordinating Committee" means the voluntary association of individuals
responsible for environmental training in the state of Utah.
"Treatment Plant Manager" means the individual responsible for all operations of a treatment
plant.
"Treatment Plant" means those facilities capable of delivering complete treatment to any
water (the equivalent of coagulation and/or filtration) serving a public drinking water supply.
"Unrestricted Certificate" means that a certificate of competency has been issued by the Director after considering the recommendation of the Commission. This certificate
acknowledges that the operator has passed the appropriate level written examination and has
met all certification requirements at the discipline and grade stated on his certificate.
R309-300-5. General Policies.
1. In order to become a certified water operator, an individual shall pass an examination administered by the Division of Drinking Water or qualify for the grandparent provisions outlined in R309-300-13.
2. Any properly qualified operator (see Minimum Required Qualifications for Utah
Waterworks Operators Table 5) may apply for unrestricted certification.
3. All direct responsible charge operators shall be certified at a minimum of the grade level of the water system with an appropriate certificate. Where 24-hour shift operation is used or required, one operator per shift must be certified at the classification of the system operated.
Failure to comply would be a significant deficiency and subject to demerit points outlined in
R309-400-8.
4. The Director, upon recommendation from the Commission, may waive examination of applicants holding a valid certificate or license issued in compliance with other state certification plans having equivalent standards, and grant reciprocity.
5. A grandparent certificate will require normal renewal as with other certificates and will be
restricted to the existing position, person, and system for which it was issued. No further
examination will be required unless the grade of the drinking water system increases or the operator seeks to change the certificate discipline or grade. At that time, all normal certification requirements must be met.
6. Every community and non-transient non-community drinking water system and all public
systems that utilize treatment/filtration of the drinking water shall have at least one operator
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certified at the classified grade of the water system. Certification must be appropriate for the
type of system operated (treatment and/or distribution).
7. If the Distribution Manager, Treatment Plant Manager, or Direct Responsible Charge
Operator is changed or leaves a particular water system, the water system management must notify the Secretary to the Operator Certification Commission within ten days by contacting
the Division of Drinking Water in writing. Within one year, the person replacing the
Distribution Manager, Treatment Plant Manager or Director Responsible Charge Operator
must have passed an examination of the appropriate grade and discipline. Direct responsible
charge experience may be gained later, together with unrestricted certification as experience is gained. Failure to comply would be a significant deficiency and subject to demerit points
outlined in R309-400-8.
8. The Secretary to the Commission may suspend or revoke a certificate after due notice and
opportunity for a hearing. See Section R309-300-9 for further details.
9. An operator may have the opportunity to take any grade of examination higher than the rating of the system which he operates. If passed, the operator shall be issued a restricted
certificate at that higher grade. This certificate can be used to demonstrate that the operator
has successfully passed all knowledge requirements for that discipline and grade, but that
experience is lacking. This restricted certificate will become unrestricted when the
experience requirements are met with written verification for the appropriate discipline and grade, provided it is renewed at the required intervals.
10. The Commission will review on a periodic basis each system's compliance with these
rules and will refer those systems in violation to the Director for appropriate action. Any
requirement can be appealed as provided in R305-7.
11. An operator who is acting as the direct responsible charge operator for more than one drinking water system (regional operator) shall not be a grandparent certified operator.
12. The regional operator must have an unrestricted certificate equal to or higher than the
grade and discipline of the rating applied to each system he is operating.
13. If the regional operator is operating any system(s) that have both disciplines involved in
their rating, the operator must have unrestricted certificates in both disciplines and at the highest grade of the most complex system he is working with.
14. A regional operator shall be within a one hour travel time, under normal work and home
conditions, of each drinking water system for which he is considered in direct responsible
charge unless a longer travel time is approved by the Director based on availability of
certified operators and the distance between community water systems in the area.
15. If the drinking water system has only one certified operator, with the exception of a
drinking water system employing a regional operator, the operator must have a back up
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operator certified in the required discipline(s). The back up certified operator must be within
one hour travel time of the drinking water system.
16. At no time will an uncertified operator be allowed to operate a drinking water system
covered by these rules unless the operator is within the one year grace period specified in R309-300-5.10.
R309-300-6. Application for Examination.
1. Prior to taking an examination, the operator must file a written application with the
Division of Drinking Water or apply for an online examination with the appropriate agency,
accompanied by evidence of his qualifications for certification in accordance with provisions of this plan (see table 5 on minimum qualifications). Such applications shall be made on forms supplied by the Division.
2. An operator may elect to take any written examination which he believes can be
successfully passed. Persons passing such an examination shall be issued restricted
certificates for the appropriate discipline and grade.
R309-300-7. Examinations.
1. The time and place of the examination to qualify for a certificate shall be determined by
the Commission or a proctor designated by the Commission. All examinations will be
conducted at sites designated by the Commission or designated by a proctor designated by the
Commission. The written examinations will be graded, and the applicant notified of the
results within 30 days. The online examinations will be graded at the site of the examination. If an operator taking the examination fails to pass, the operator may file an application for
reexamination 30 days after the exam.
2. The minimum passing grade for all certification exams shall be 70 percent correct on all
questions asked.
3. An individual who has failed to pass at least two consecutive written exams, at the same grade level and discipline, may make an application for an oral exam. The oral exam will be
administered by at least two Commission members or by other individuals approved by the
Director. If the individual fails this exam, the deficient areas will be discussed after the exam
is completed.
4. Examinations will be given in nine grades, four in water treatment and five water distribution. The examinations will cover, but not be limited to, the following areas:
(a) general water supply knowledge;
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(b) control processes in water treatment or distribution;
(c) operation, maintenance, and emergency procedures in treatment or distribution;
(d) proper record keeping;
(e) laws and requirements, and water quality standards.
5. The written examination question bank and text matrix shall be reviewed periodically by
the Commission.
R309-300-8. Certificates.
1. All certificates shall indicate the discipline for which they were issued as follows:
(a) Water Treatment Plant Operator, Unrestricted;
(b) Water Treatment Plant Operator, Restricted;
(c) Water Distribution Operator, Unrestricted;
(d) Water Distribution Operator, Restricted;
(e) Grandparent.
2. A restricted certificate will be issued to those operators who have passed a higher grade examination than the grade for which they have qualified in the experience category. Upon
accumulating the necessary experience (see R309-300-19. Table 5), these restricted
certificates will become unrestricted with the same renewal date. Certificates issued in the
restricted status will include the word RESTRICTED on the certificate.
3. Grandparent certificates will be restricted to the person, position, and water system for which they were issued. These certificates will exempt the holder from further examination
but will not be transferable to other persons, drinking water systems or positions.
4. All certificates shall continue in effect for a period of three years unless suspended or
revoked prior to that time. The certificate must be renewed every three years by payment of a renewal fee and evidence of required training (see R309-300-14). Certificates will expire on December 31, three years from the year of issuance.
5. Requests for renewal shall be made on the forms supplied by the Division of Drinking
Water.
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6. A lapsed certificate may be renewed within 6 months of the expiration date by making an
application for renewal. A certificate that lapsed more than 6 months earlier, but less than 18
months earlier may be renewed by making application for renewal and by payment of the
reinstatement fee or by passing an examination. A certificate that has lapsed 18 months or more may not be renewed and the former certificate holder will be required to meet all
requirements for issuance of a new certificate.
R309-300-9. Certificate Suspension and Revocation Procedures.
1. The Secretary shall inform a certificate holder, in writing, if the certificate is being
considered for suspension or revocation of an Operator's certificate. The communication shall state the reasons for considering such action and allow the individual an opportunity for a hearing.
2. Grounds for suspending or revoking an Operator's certificate shall be any of the
following:
(a) demonstrated disregard for the public health and safety;
(b) misrepresentation or falsification of figures and reports, or both, submitted to the State;
(c) cheating on a certification exam.
3. Suspension or revocation may be imposed when the circumstances and events were under
the certificate holder's control. Disasters or "acts of God" which could not be reasonably
anticipated will not be grounds for a suspension or a revocation action.
4. Following an appropriate hearing on these matters, the Commission will make a recommendation to the Director. The recommendation shall include a description of the
findings of fact and shall be provided to the certificate holder. The information shall also
outline the procedures to reapply for certification at the end of the specified disciplinary
period.
5. Any suspension or revocation may be appealed as provided in R305-7.
R309-300-10. Fees.
1. Fees for operator certification shall be submitted in accordance with Section 63-38-3.
2. Examination fees from applicants who are rejected before examination will be returned to
the applicant.
3. Application fees will not be returned.
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R309-300-11. Facilities Classification System.
1. All treatment plants and distribution systems shall be classified in accordance with
R309-300-19.
2. Classification will be made by either the point system or on a population-served basis, whichever results in a higher classification.
3. When the classification of a system is upgraded or added to existing system ratings, the
Director shall make a determination on the timing to be allowed for operators to gain
certification at the higher or different level.
R309-300-12. Qualifications of Operators.
1. Minimum qualifications are outlined in Minimum Required Qualifications for Utah Waterworks Operators, Table 5, included with these rules (see Section R309-300-19).
2. Approved high school equivalencies can be substituted for the high school graduation
requirement.
3. Education of an operator can be substituted for experience, but no more than 50 percent of
the experience may be satisfied by education. Note: The exception to this is in grades I and II, where the "one year of experience" requirement cannot be reduced by any amount of
education.
R309-300-13. Grandparent Certification.
Some community and non-transient non-community water systems have operators with
Grandparent Certification. Grandparent Certifications will continue to be sufficient for these operators, with the following restrictions:
1. Grandparent Certificates are valid only for the person, position, water system, and
classification of water system for which they were issued;
2. A Grandparent Certification that expires and is not renewed as provided in
R309-300-8(9) may not be renewed and the operator will be required to apply for certification as provided in this rule; and
3. No new Grandparent Certificates will be issued.
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R309-300-14. CEUs and Approved Training.
1. CEUs will be required for renewal of all certificates (grandparent, restricted and
unrestricted) according to the following schedule:
TABLE 1
CLASSIFICATION CEUs REQUIRED IN A 3 YEAR PERIOD
Small System 2
Grade 1 2
Grade 2 2
Grade 3 3
Grade 4 3
2. Grandparent certificates are required to have 2.0 or 3.0 CEUs, as per the water system
classification, for certificate renewal. These specific CEUs shall be obtained during the first
renewal cycle of said certificate.
3. Groups that currently sponsor approved education activities in Utah are:
The Rural Water Association of Utah;
Salt Lake Community College
Utah Valley State College;
Utah State University at Logan;
Utah Department of Environmental Quality;
Manufacturer's Representatives;
American Water Works Association;
American Backflow Prevention Association.
4. A continuing education unit is defined as 10 contact hours of participation in, and successful completion of, an organized and approved training education experience under qualified instruction.
5. College level education is accepted in drinking water related disciplines upon approval of
the Secretary to the Commission as to CEU credits (1 quarter credit hour will equal 1.0 CEU
or 1 semester credit hour will equal 1.5 CEUs).
6. All CEUs for certificate renewal shall be subject to review for approval to insure that the training is applicable to waterworks operation and meets CEU criteria. Identification of
approved training, appropriate CEU or credit assignment and verification of successful
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completion is the responsibility of the Secretary to the Commission. Training records will be
maintained by the Division of Drinking Water.
7. All in-house or in-plant training which is intended to meet any part of the CEU
requirements must be approved by the Secretary to the Commission in writing prior to the training.
8. In-house or in-plant training submitted to the Secretary of the Commission must meet the
following general criteria to be approved:
(a) Instruction must be under the supervision of an approved instructor.
(b) An outline must be submitted of the subjects to be covered and the time to be allotted to each area.
(c) A list of the teacher's objectives shall be submitted which will document the
essential points of the instruction ("need-to-know" information) and the methods used
to illustrate these principles.
9. One CEU credit will be given for registration and attendance at the annual technical program meeting of the American Water Works Association (AWWA), the Intermountain
Section of AWWA, the Rural Water Association of Utah, or the National Rural Water
Association.
R309-300-15. Validation of Previously Issued Certificates.
1. All current certificates issued by the Director will remain in effect until their stated date of expiration and may be renewed at any time before this date in accordance with the rules established herein. Certificates will be issued for a three-year period.
2. Those individuals who were issued Grandparent Certificates and subsequently passed an
examination within the same discipline, at the same grade, or a higher grade will be issued a
new unrestricted certificate which will nullify the existing "Grandparent " certificate. R309-300-16. Operator Certification Commission.
1. An Operator Certification Commission shall be appointed by the Director from
recommendations made by the cooperating agencies. Cooperating agencies are the Utah
Department of Environmental Quality, the Utah League of Cities and Towns, the Training
Coordinating Committee of Utah, the Intermountain Section of the American Water Works
Association, the Civil or Environmental Engineering Departments of Utah's Universities, and the Rural Water Association of Utah.
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2. The Commission is charged with the responsibility of conducting all work necessary to
promote the program, recommend certification of operators, and oversee the maintenance of
records.
3. The Commission shall consist of seven members as follows:
(a) One member shall be a certified operator from a town having a population under 10,000
and will be nominated by the Rural Water Association of Utah.
(b) One member shall be at least a grade III unrestricted certified distribution operator and
will be nominated by the American Water Works Association.
(c) One member shall be at least a grade III unrestricted certified water treatment plant operator and will be nominated by the American Water Works Association.
(d) One member shall represent municipal water supply management and will be nominated
by the Utah League of Cities and Towns.
(e) One member shall represent the civil or environmental engineering department of a Utah
university cooperating with the certification program.
(f) One member shall represent water supply trainers and will be nominated by the Training
Coordinating Committee (TCC).
(g) One member shall be a representative for the Division of Drinking Water.
4. Each group represented shall designate its nominee to the Director for a three-year term.
Nominations may be accepted or rejected by the Director. Persons may be renominated for successive three-year terms by their sponsor groups. The Director shall notify the
sponsoring groups one year in advance of the termination of the Commission member that a
nominee will be needed. An appointment to succeed a Commission member who is unable
to serve his full term shall be only for the remainder of the unexpired term and shall be
submitted by the sponsor groups and approved by the Director as mentioned above.
5. Each year the Commission shall elect from its membership a chairperson and
vice-chairperson and such other officers as may be needed to conduct its business.
6. It shall be the duty of the Commission to advise in the preparation of examinations for
various grades of operators and advise on the certification criteria used by the Secretary. In
addition to these duties, the Commission shall also advertise and promote the program, distribute applications and notices, maintain a register of certified Operators, set examination
dates and locations, and make recommendations regarding each drinking water system's
compliance with these rules.
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R309-300-17. Secretary to the Commission.
The Director shall designate a non-voting member of the Commission to serve as its
Secretary, who shall be a senior public health representative from the Division of Drinking
Water. This Secretary shall serve to coordinate the paperwork for the Commission and to
bring issues before the Commission. His duties consist of the following:
1. acting as liaison between the Commission and the water suppliers, and generally promote the program;
2. maintaining records necessary to implement these rules;
3. classifying all water treatment plants and distribution systems in accordance with
R309-300-19;
4. notifying sponsor groups of Commission nominations needed;
5. coordinating with Utah's Training Coordinating Committee (TCC) to ensure adequate
operator training opportunities throughout the state;
6. serving as a source of public information for operator training opportunities and certified
operators available for employment;
7. receiving applications for certification and screen, investigate, verify and evaluate all applications;
8. bringing issues to the Commission for their review;
9. developing and administering operator certification examinations.
R309-300-18. Non-compliance with Certification Program.
1. After appropriate consideration by the Commission, cases of non-compliance will be referred to the Director for appropriate enforcement action.
2. Non-compliance with the certification rules is a violation of R309-102-8. Whenever
such a violation occurs, the water system management will be notified in writing by the
Division of Drinking Water and will be required to correct the situation.
R309-300-19. Drinking Water System Classification.
This system applies only to those public water supplies operating coagulation and/or filtration treatment plants. This classification system does not apply to those systems operating only
chlorination facilities on distribution systems.
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TABLE 2
ITEM POINTS
SIZE Maximum population served, peak day 1 pt. per 5,000 or part thereof
Design flow (avg. day) or peak month’s 1 pt. per MGD or part
thereof
WATER SUPPLY
SOURCES Groundwater 3
Surface water 5
Average raw water quality (0-10)
Little or no variation 0
Raw water quality (other than turbidity) varies enough to require treatment changes less than 10% of the
time
2
Raw water quality including turbidity
varies often enough to require
frequent changes in the treatment
process
5
Raw water quality is subject to major
changes and may be subject to periodic serious pollution 10
TREATMENT Aeration for or with CO2 2
pH adjustment 4
Packed tower aeration 6
Stability or corrosion control 4
Taste and odor control 8
Color control 4
Iron or Iron/Mn, removal 10
Ion exchange softening 10
Chemical precipitation
Softening 20
Coagulant addition 4
Flocculation 6
Sedimentation 5
Upflow clarification 14
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Filtration 10
Disinfection (0-10)
No disinfection 0
Chlorination or comparable 5
On-site generation of disinfectant 5
Special processes (including reverse
osmosis, electrodialysis, etc. 15
Sludge/backwash waterdisposal (0-5)
No disposal to raw water source 0
Any disposal to raw water source 2
Any disposal to plant raw water 5
LABORATORY Laboratory control, Biological (0-10)
All lab work done outside of plant 0
Colilert process 2
Membrane filter 3
Multiple tube of fecal determination 5
Biological identification 7
Viral studies or similarly complex work done on-site 10
Laboratory control, Chemical/physical
(0-10)
All lab work done outside of plant 0
Push button or colorimetric methods such as chlorine residual or pH 3
Additional procedures such as titrations or jar tests 5
More advanced determinations such as numerous organics 7
Highly sophisticated instrumentation such as atomic absorption or gas chromatography 10
TABLE 3 SUMMARY OF UTAH WATER UTILITY CLASSIFICATION SYSTEM WATER TREATMENT PLANT CLASSIFICATION
GRADE 1 2 3 4
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Population
Served 1500 or less 1501 to 5000 5001 to 15,000 Over 15,000
Plant Points 0 – 40 41 - 65 66 - 90 91 - Up
TABLE 4
SUMMARY OF UTAH
WATER UTILITY CLASSIFICATION SYSTEM
DISTRIBUTION CLASSIFICATION
GRADE SMALL
SYSTEM
1 2 3 4
Population Served 500 or less 501 to 1500 1501 to 5000 5001 to 15,000 Over 15,000
Distribution Points 0 - 10 0 - 10 10 - 25 26 – 50 51 - Up
Distribution systems are those which use groundwater sources (springs and wells) and which
may or may not use chlorination. Classification will generally be made in accordance with the
following five classes. The Commission may change the classification of a particular distribution system when there are unusual factors affecting the complexity of transmission, mixing of sources, or potential health hazards
TABLE 5 MINIMUM REQUIRED QUALIFICATIONS FOR UTAH WATERWORKS OPERATORS
EDUCATION EXPERIENCE
Certification
Grade (Both
Dist and
Treatment)
Degree Associate
Degree
High
School
Non High
School
Direct
Responsible
Charge
Years
Total
Years
4 X 2 4
4 X 2 6
4 X 4 8
4 X 5 10
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3 X 1 2
3 X 1 2
3 X 2 4
3 X 3 6
2 X 0 2
2 X 0 2
2 X 0 2
2 X 0 3
1 and Small
Systems
X 0 1
1 and Small
Systems
X 0 1
1 and Small
Systems
X 0 1
1 and Small
Systems
X 0 1
Note:(1) Experience requirements apply to all operators except those who have been issued "grandparent" certificates.(2) At least one half of all experience must be gained at the grade
of certification desired.
KEY: drinking water, environmental protection, administrative procedures
Date of Enactment or Last Substantive Amendment: 2017 Notice of Continuation: March 13, 2015 Authorizing, and Implemented or Interpreted Law: 19-4-104; 63G-3