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HomeMy WebLinkAboutDWQ-2024-003759 2/6/2024 Utah Division of Water Quality Water & Wastewater Operator Certification Information Testing at a PSI Test Center The Utah Division of Water Quality Certification Examinations are delivered at approximately 300 PSI Test Centers geographically located throughout the United States. A current listing of PSI Test Centers, including addresses and driving directions, may be viewed at https://test- takers.psiexams.com/abc-ut. The examinations are administered by appointment only, Monday through Saturday. Appointment starting times may vary by location. Your eligibility to take the examination is valid for six months and will expire at that time. If you fail to schedule an appointment for this examination within the six-month period, you will forfeit the application and all fees paid to take the examination. A complete application and examination fee are required to reapply for the examination. Nondiscrimination Policy PSI does not discriminate among candidates on the basis of age, gender, race, color, religion, national origin, disability, marital status or any other protected characteristic. Exam Accommodations Special Arrangements for Candidates with Disabilities PSI complies with the Americans with Disabilities Act and strives to ensure that no individual with a disability (as defined by the ADA as a person who has a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment) is deprived of the opportunity to take the examination solely by reason of that disability. PSI will provide reasonable accommodations for candidates with disabilities. Candidates who have been approved by their Sponsor for Exam Accommodations can access the request for scheduling here. Candidates who's sponsors do not approve accommodations, but rely on PSI to do so, please fill out the ADA form here. For Exam Accommodations questions/concerns please call 1-800-367-1565 x6750 Monday through Friday, 8 AM – 5 PM central standard time. Scheduling Your PSI Test Center Examination After your application information is received by PSI from Utah Division of Water Quality, you will receive confirmation of eligibility to schedule an examination appointment. Page | 2 You may schedule the examination by one of the following methods. Be prepared to confirm a date and location for testing. Individuals are scheduled on a first-come, first- served basis. Online Scheduling: When you receive the email confirming your eligibility to sit for the examination, you may schedule an examination appointment online at any time. To use this service on our website, follow these easy steps: • Go to https://test-takers.psiexams.com/abc-ut and click on “View available tests” and select your test, then Login/Register • Follow the simple, step-by-step instructions to choose your Test Center and exam session to register for the examination. Telephone Scheduling: Call PSI at 833-256-1420 to schedule an examination appointment. This toll free number is answered from 7:00 a.m. to 9:00 p.m. (Central Time) Monday through Thursday, 7:00 a.m. to 7:00 p.m. on Friday and 8:30 a.m. to 5:00 p.m. on Saturday. If you contact PSI by 3:00 p.m. Central Time on… Depending on availability, your examination may be scheduled beginning… Monday Wednesday Tuesday Thursday Wednesday Friday/Saturday Thursday Monday Friday Tuesday Examination Rescheduling You may reschedule your examination once at no charge online at https://test- takers.psiexams.com/abc-ut or by calling PSI at 833-256-1420 at least two business days prior to your scheduled examination appointment. The following schedule applies. If your examination is scheduled on… You must contact PSI by 3:00 p.m. Central Time to reschedule the examination by the previous… Monday Wednesday Tuesday Thursday Wednesday Friday/Saturday Thursday Monday Friday Tuesday Missed Appointments / Forfeitures You will forfeit the examination registration and all fees paid under the following circumstances: Page | 3 - You wish to reschedule an examination but fail to contact PSI at least two business days prior to the scheduled testing session. - You wish to reschedule a second time. - You appear more than 15 minutes late for an examination, or - You fail to report for an examination appointment. Inclement Weather/Power Failure/Other Emergency In the event of inclement weather or unforeseen emergencies on the day of an examination, PSI will determine whether circumstances warrant the cancellation, and subsequent rescheduling, of an examination. The examination will usually not be rescheduled if the Test Center personnel are able to open the Test Center. You may visit www.psionline.com/openings prior to the examination to determine if PSI has been advised that any Test Centers are closed. Every attempt is made to administer the examination as scheduled; however, should an examination be canceled at a Test Center, all scheduled candidates will receive notification following the examination regarding rescheduling or reapplication procedures. If power to a Test Center is temporarily interrupted during an administration, your examination will be restarted. The responses provided up to the point of interruption will be intact. On the Day of the Examination Report to the Test Center 30 minutes prior to your scheduled appointment time. Look for signs indicating PSI Test Center Check-in. If you arrive more than 15 minutes after the scheduled testing time you will not be admitted. Test Center Experience Video A video overview of the testing process and what to expect on your test day can be viewed at http://home.psiexams.com “Our Services - Examining with PSI.” Identification To gain admission to the Test Center, you must present one form of identification. The ID must be government issued, current and include your name, signature and photograph. Temporary IDs are not accepted. You will also be required to sign a roster for verification of identity. • Examples of valid forms of identification are current: driver's license with photograph; state identification card with photograph; passport; military identification card with photograph. Page | 4 • If your name on your registration is different than it appears on your identification, you must bring proof of your name change (e.g., marriage license, divorce decree or court order). You must have proper identification to gain admission to the Test Center. Failure to provide appropriate identification at the time of the examination is considered a missed appointment. Security PSI administration and security standards are designed to ensure all candidates are provided the same opportunity to demonstrate their abilities. The Test Center is continuously monitored by audio and video surveillance equipment for security purposes. The following security procedures apply during the examination: • Examinations are proprietary. No cameras, notes, tape recorders, pagers or cellular/smart phones are allowed in the testing room. Possession of a cellular/smart phone or other electronic devices is strictly prohibited and will result in dismissal from the examination. • Only silent, non-programmable calculators without alphabetic keypads or printing capabilities are allowed in the testing room. • No guests, visitors or family members are allowed in the testing room or reception areas. Personal Belongings No personal items, valuables, or weapons should be brought to the Test Center. Only wallets and keys are permitted. Coats must be left outside the testing room. You will be provided a soft locker to store your wallet and/or keys with you in the testing room. You will not have access to these items until after the examination is completed. Please note the following items will not be allowed in the testing room except securely locked in the soft locker: • watches • hats • wallets • keys Once you have placed your personal items into the soft locker, you will be asked to pull out your pockets to ensure they are empty. If all personal items will not fit in the soft locker you will not be able to test. The site will not store or be responsible for any personal belongings. Page | 5 If any personal items are observed or heard (cellular/smart phones, alarms) in the testing room after the examination is started, you will be dismissed and the administration will be forfeited. Examination Restrictions • Pencils and ABC’s standard formula sheet will be provided during check-in. • You will be provided with one piece of scratch paper at a time to use during the examination, unless noted on the sign-in roster for a particular candidate. You must return the scratch paper to the proctor at the completion of testing, or you will not receive your score report. • No documents or notes of any kind may be removed from the Test Center. • No questions concerning the content of the examination may be asked during the examination. • Eating, drinking or smoking is not permitted in the Test Center. • You may take a break whenever you wish, but you will not be allowed additional time to make up for time lost during breaks. Misconduct If you engage in any of the following conduct during the examination you may be dismissed, your scores will not be reported and examination fees will not be refunded. Examples of misconduct are when you: • create a disturbance, are abusive, or otherwise uncooperative; • display and/or use electronic communications equipment such as pagers, cellular/smart phones; • talk or participate in conversation with other examination candidates; • give or receive help or are suspected of doing so; • leave the Test Center during the administration; • attempt to record examination questions or make notes; • attempt to take the examination for someone else; • are observed with personal belongings, or • are observed with notes, books or other aids without it being noted on the roster. Copyrighted Examination Questions All examination questions are copyrighted. It is forbidden under federal copyright law to copy, reproduce, record, distribute or display these examination questions by any means, in whole or in part. Doing so may subject you to severe civil and criminal penalties. Page | 6 Taking the Examination Report to the Test Center no later than your scheduled appointment time. Look for signs indicating PSI Test Center check-in. If you arrive more than 15 minutes after the scheduled testing time you will not be admitted. You may bring a non-programmable calculator to the examination. Calculators built into cellular/smart phones are not permitted in the Test Center. Computer Login After your identification has been confirmed, you will be directed to a testing carrel. You will be instructed on-screen to enter your identification number. Your photograph, taken before beginning the examination, will remain on-screen throughout your examination session. This photograph will also print on your score report. Practice Tutorial Prior to attempting the examination, you will be given the opportunity to practice taking an examination on the computer. The time you use for this practice examination is NOT counted as part of your examination time or score. When you are comfortable with the computer testing process, you may quit the practice session and begin the timed examination. Timed Examination Before beginning the examination, instructions for taking the examination are provided on- screen. The computer monitors the time you spend on the examination. The examination will terminate if you exceed the time allowed. You may click on the Time box in the lower menu bar on the screen to monitor your time. A digital clock indicates the time remaining for you to complete the examination. The Time feature may be turned off during the examination. Only one examination question is presented at a time. The question number appears in the lower right portion of the screen. Choices of answers to the examination question are identified as A, B, C, or D. You must indicate your choice by either typing in the letter in the response box in the lower left portion of the computer screen or clicking on the option using the mouse. To change your answer, enter a different option by typing in the letter in the response box or by clicking on the option using the mouse. You may change your answer as many times as you wish during the examination time limit. To move to the next question, click on the forward arrow (>) in the lower right portion of the screen. This action will move you forward through the examination question by question. If you wish to review any question or questions, click the backward arrow (<) or use the left arrow key to move backward through the examination. An examination question may be left unanswered for return later in the examination session. Questions may also be bookmarked for later review by clicking in the blank square Page | 7 to the right of the Time button. Click on the double arrows (>>) to advance to the next unanswered or bookmarked question on the examination. To identify all unanswered and bookmarked questions, repeatedly click on the double arrows (>>). When the examination is completed, the number of examination questions answered is reported. If all questions have not been answered and there is time remaining, return to the examination and answer those questions. Candidate Comments During the examination, you may make comments for any question by clicking on the Comment button to the left of the Time button. This opens a dialogue box where comments may be entered. Comments will be reviewed, but individual responses will not be provided. Following the Examination After completing the examination, you are asked to complete a short evaluation of your examination experience. Then, you are instructed to report to the test center supervisor to receive a score report. Failing to Report for an Examination If you fail to report for an examination, you will forfeit the registration and all fees paid to take the examination. A completed application form and examination fee are required to reapply for examination. Confidentiality Information about candidates for testing and their examination results are considered confidential. Studies and reports concerning candidates will contain no information identifiable with any candidate, unless authorized by the candidate. Re-Examination Prior to July 1, 2024: Candidates will have until June 30, 2024 to complete their examination. If you fail your examination, you may take the examination again after 30 days, by reapplying to the Division of Water Quality Beginning July 1, 2024: Once an application and corresponding fee has been received and approved by the Utah Division of Water Quality, all exams administered within the 180-day eligibility window are scheduled directly with PSI and the candidate pays the testing center fee to PSI each time. No computer-based exams will be offered during the 30-day block-out period before and after the scheduled Utah paper-based exams.